LATEST VACANCY, ZAIN NIGERIA
ZAIN1481 - TEAM MEMBER: FRAUD MANAGEMENT(LAW EENFORCEMENT AGENT)BUSINESS UNIT: ZAIN NIGERIADIVISION: FINANCELOCATION: NIGERIA - LAGOSCLOSING DATE: 25-JUN-2010BASIC PURPOSE:Provide 1st line support to all Law enforcement agentsMonitoring subscriber's criminal usage and reporting to Law enforcementLaw enforcement monthly reportingEducate Law Enforcement agents on various fraud indicators in the call recordsUnderstanding of the NCC regulations as it relates to provision of call recordsMAIN DUTIES & RESPONSIBILITIES:Prepare law enforcement Monthly reportsManaging and updating information on the law enforcement databasePreparing and organizing Fraud Awareness /education sessions- E-mail, Presentations and Interactions.Conducting interviews to ascertain that the request for call records is authenticReviewing of other unit's processes & procedures and identifying control lapses which may lead to members of staff providing records to third partyDevelop process for provision of information & carrying out random checks on information in the KYC database.Provision of call detail records and other subscriber information to Law Enforcement Agents via Regulatory Unit.Provision of call details records to internal stakeholders i.e. internal audit, security and logisticsliaison with other GSMA ,telcos etc with regards to CDR informationImplement & update the provisions of the procedure for disclosure of subscriber information in compliance with NCC requirement,Carrying out preliminary CDR analysis/investigations to aid LEA's in their investigationsAny other task as assigned by team leaderManaging escalations to data warehouse, data integrity etcCOMPETENCIES & QUALIFICATIONS:University or relevant Degree4-6 years experience in the Telecommunications industryAt least 3 years experience working with Law enforcement agenciesCLICK HERE TO APPLY